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How to get Technical Support

To receive technical assistance for your ZKTeco products, please contact the authorised distributor from whom you purchased the product, they will be happy to support you. If you’re not sure where you purchased your ZKTeco product, please contact our UK office and we will aim to direct you.

Please note: As a manufacturer, we are not able to provide technical advice to Installers or End Users, but the good news is that we do offer a technical support platform to our authorised distributers who purchased their products directly from ZKTeco UK.

If you are an authorised distributor and are unable to solve a technical issue independently, please contact our UK office or submit a Support Ticket.

The resources below may also help to resolve your query.

Installation Guides

Each of our products is supported by a comprehensive Installation Guides and/or Quick Start Guide. Simply navigate to your product, ensuring you have the correct model number, and download the relevant document.

Software Development

Most ZKTeco products come with a SDK for your convenience. Please contact your Distributor in the first instance, and if you’re still struggling, contact the ZKTeco UK office for further information.

Warranty

ZKTeco provides a three year product hardware Limited Warranty to purchasers of ZKTeco products. This warranty does not cover accessories, such as cards, tags, cables, locks and power supplies. Warranties begin on the commercial invoice date. All warranty claims must be submitted before the expiration of the warranty term. This warranty is non-transferable.

RMA Product Repair Service

This is an exclusive service for ZKTeco partners. Should you wish to make use of our Repair Services or Return material, first you need to create an account. Once you have registered, you will be able to request Support or create RMA tickets. Access to this platform is protected by Username and Password.